Privacy Policy

Mr. Extinctor ("Mr. Extinctor," "we," "us," or "our") provides commercial pest control services across New York City and the surrounding area. This Privacy Policy explains the personal information we collect through mrextinctor.com (the "Site") and through our business operations, where it comes from, why we collect it, how we disclose it, and the choices you have. By using the Site or requesting service from us, you agree to the practices described here.

1. Categories of Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

• Identifiers — name, phone number, email address, business name, and property address.
• Commercial information — services requested or purchased, quote and pricing history, payment method on file (for clients enrolled in AutoPay), and billing history.
• Property and service information — property type, the pest issue you're describing, photos you choose to share, treatment dates, products used, and inspection notes.
• Communications — the content of calls, texts, emails, or form submissions you send us, and our responses.
• Internet or network activity — standard technical data such as IP address, browser type, device type, and pages visited on our Site, collected automatically by our hosting and analytics providers.
• Inferences — for example, which services or service frequency might be a good fit for your property, based on the information above.

2. Sources of Personal Information

We collect personal information from:

• You, directly — when you submit our contact/inspection request form, call, text, or email us, sign up for service, or set up AutoPay.
• Your property, during service — our technicians record inspection and treatment details while performing work.
• Automatically, through the Site — via standard server logs and any analytics tools we use.
• Third parties — such as payment processors (to confirm a transaction was completed) or a property's existing management company, when they request service on a building's behalf.

3. Purposes for Collecting Personal Information

We collect and use personal information to:

• Respond to inspection requests and quote inquiries
• Schedule, perform, bill for, and follow up on pest control services
• Process AutoPay transactions and maintain billing records
• Send appointment confirmations, reminders, and service-related updates by phone, text, or email
• Maintain required service documentation (for example, DOH-compliant records for commercial clients)
• Improve our Site, services, and customer communications
• Detect, investigate, and prevent fraudulent or unauthorized transactions
• Comply with legal, licensing, insurance, and recordkeeping obligations as a licensed pest control operator

4. How We Disclose Personal Information

We do not sell your personal information. We may disclose information to:

• Service providers who help us operate our business, such as scheduling software, payment processors that handle AutoPay billing, SMS/email platforms, and website hosting — only to the extent needed to perform their services for us.
• Government or regulatory bodies when required by law, such as health department documentation requests from a commercial client's regulator.
• Professional advisors, such as our accountant or attorney, on a confidential basis.
• Successors in the event of a merger, acquisition, financing, or sale of business assets, subject to standard confidentiality protections.
• Other parties with your consent or at your direction.

5. How Long We Keep Personal Information

We keep personal information for as long as needed to provide service, maintain billing and AutoPay records, meet our recordkeeping obligations as a licensed pesticide business, satisfy insurance and tax requirements, and resolve any disputes. Inquiries that don't convert to service are generally kept only as long as needed to follow up with you, unless you ask us to delete them sooner.

6. Cookies, Analytics, and Similar Tracking Technology

Our Site currently uses minimal tracking technology. If we add analytics or advertising tools in the future (for example, to understand which pages are most useful to visitors), we will update this section to describe what's used and how you can opt out, such as through your browser settings, a cookie-consent tool, or an opt-out link provided by the tool itself.

7. Links to Other Websites

Our Site may link to third-party websites (for example, review platforms or payment portals). We aren't responsible for the privacy practices of those sites, and we encourage you to review their policies separately.

8. Security

We use reasonable administrative and technical safeguards — including secure payment processing for AutoPay transactions — to protect the information we collect. No method of transmission or storage is 100% secure, so we can't guarantee absolute security, but we take protecting your information seriously.

9. This Site Is Not Intended for Minors

Our Site and services are directed to businesses and property owners/managers, not children. We do not knowingly collect personal information from anyone under 13, and our services are not marketed to anyone under 18.

10. Your Choices Regarding Marketing Communications

You can ask us to stop sending marketing texts, calls, or emails at any time:

• Reply STOP to any marketing text message we send
• Email info@mrextinctor.com with "unsubscribe" in the subject line
• Tell us directly by phone or text

Opting out of marketing communications won't affect service-related messages tied to an active appointment or AutoPay billing notice, which we may still need to send you.

11. Processing in the United States

We operate solely in the United States, and any personal information we collect is stored and processed in the United States.

12. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, such as the right to request access to, correction of, or deletion of the information we hold about you, or to ask who we've shared it with. To make a request, contact us using the details below. We'll verify your identity before responding and will respond within the time required by applicable law. We will not discriminate against you for exercising these rights.

13. Contact Us

Questions about this Privacy Policy or your information? Reach us at:

• Email: info@mrextinctor.com
• Phone: (555) 123-4567

14. Updates to Our Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Last updated" date. Material changes affecting how we use previously collected information will be communicated directly where required by law.